CloudCall for Google Chrome enables you to integrate your real-time communications into your CRM or customer database, enhancing sales and service efficiency within your business. CloudCall extends your phone system into any web-based CRM or any webpage and allows you to access features within the CloudCall Chrome extension including: • Initiate calls directly from any webpage • Access, replay and download call recordings located within your call history • Log, categorize and add notes to calls • Built-in address book so that your contacts are available to call any time • Receive pop-up alerts for inbound calls. Know instantly who is contacting you • Add more people to the call or transfer the call to another person • Provides in-depth reporting and dashboards of real-time user activities. • Power dialler automatically dials outbound calls from prepared lists. Connects to agents providing information such as contact and campaign name, as well as a call script for increased productivity • Automatic Call Distribution: Incoming callers are held in a queue and intelligently routed to the agent with the right skill set, provides an enhanced customer service.
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